Delivered
but missing packages:
You
will be emailed with a
tracking number for packages
shipped via UPS, and Fed-Ex.
This is emailed to you so you
can track your package and
know when it will be arriving.
Please make sure someone is
there to sign for it or leave
a note for UPS to deliver to a
neighbor's house. Signatures
are required on packages with
a value over $100 to prevent
your package from being
stolen. We are not
responsible for packages which
are stolen after they have
been delivered to you.
If this should happen, you
need to contact us immediately
so an investigation can be
started by the carrier.
Damaged
or opened packages:
If
there is any shortage or
damage to your order, please
have the delivery person make
note of the problem and save
the original container.
It is very
important
to make sure that the delivery
person notes any problems with
the packaging on their
official delivery record.
Notify us immediately and we
will correct any problems.
Product
Warranty:
Although
most manufacturers warranty
the barrels within the 1st 6
months of ownership, this
warranty is at the
manufacturers discretion.
Shafts, points (soft or
steel), and flights are NOT
under warranty.
Orders
filled incorrectly:
If for some reason you find
that your order was filled
incorrectly, please call or
email us immediately and
we’ll do everything we can
to correct it.
Customer's
e-mail addresses:
We
do not sell or trade e-mail
addresses with other companies
or individuals. We use
your e-mail address to send
you confirmation notices
regarding your order and
occasionally send out discount
coupons or notices of sales.
Return
Policy:
New, unused (or unwanted)
products and materials may be
returned within fifteen (15)
days for credit or exchange,
provided that:
a) Prior
approval is obtained from
UnicornDartsUSA (Via email or
telephone)
b) Products are
still in their original box
and packing
c) Products have
not been used (are in new
condition)
d) Products have
been returned at buyers
expense (Shipping charges can
not be reimbursed)
e) Credit
for returned product in the
amount of $10.00 or less is
refunded as a store
credit/coupon
Defective
products may be returned with
prior approval for exchange or
credit. All
claims for defective product
must be made within 15 days of
receipt of the order
Please
Note:
A 15% restocking fee will be
applied to all returned,
non-defective merchandise.
How
to return merchandise:
1.
Repack the items so that they
do not move or bang against
one another in the package. We
can not accept merchandise
back that has not been
repackaged properly.
2. Include your name,
address, email address
and phone number.
3. Return to:
A-Z Darts
5557 Auburn Blvd.
Sacramento, Ca 95841
4. Be sure to keep your
receipt in case the shipper
loses your package.
5.
All returned
goods must be inspected prior
to the issuance of credit
or exchange.
Please call
(877)602-3278 or email
us with any further questions
or concerns.
Please
Note:
UnicornDartsUSA.com is not
responsible for any duties or
customs charges you may incur
to get your package into your
country.
Cancellation
Policy:
Orders
cancelled within 24 hours from
time of submission can be
refunded in full at the
customer's request.
Canceling an order after 24
hours will have a $1.50 fee
deducted for processing
charges.
Please
note: Orders can not be
cancelled after the order has
been shipped. After an
order is shipped it would be
considered a return and a
15% restocking fee will be
applied to all returned,
non-defective merchandise.
